In common with all organisations, we have rules and obligations to our customers and members.
To view our privacy policy please visit our Privacy Policy page
Membership Conditions
Any person of age 16 and above may apply for membership of the Rosicrucian Order. Acceptance for membership is however not a guaranteed right and the administrators of the Order may reject any application for membership without having to supply reasons.
All members of the Order have entered into an agreement with the Rosicrucian Order known as the "Membership Pledge" which defines the duties of the member to the Order. This relates specifically to the confidentiality of all material sent to the member, and the right of ownership to certain study material at all times remaining with the Order.
Security policy
Our Payment Service Provider is Opayo (formerly Sage Pay) – the largest independent payment service provider (PSP) in the UK and Ireland. Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Opayo uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Refund Policy
(a) If for any reason you should be unhappy with the service or material you have received, we will refund you the unused portion of your subscription, with the exception of the first three months, and any bank charges we may have incurred when banking your payment.
(b) If you have paid by Credit or Debit Card, we will require your full card details again in order to process the refund, as we do not retain your card details.
(c) If you have paid by Cheque, IMO or Postal Order, we will require your full bank details to effect the refund. If you paid by direct transfer of funds to our account, then we will transfer the remaining balance to you but will of course need your account details first.
(d) With all refunds, if we have incurred any special charges such as negotiating Euro or US Dollar amounts into our home currency £-Sterling, we will deduct those charges from the refund we give you.
(e) If you are returning goods you have purchased from The Rosicrucian Collection, these will be refunded only if (i) they are undamaged, and (ii) you are returning them due to a defect or what you (and we) consider to be a misunderstanding as to what you thought you were purchasing. We may elect to withold our costs in posting the item/s to you but will deal sympathetically with all returns on a case by case basis.
